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Group Check-in

HEMS - Hotel Manager

HEMS Registration

Check-In​

The group check-in feature allows you to efficiently manage the check-in process for multiple guests under a single reservation. This is particularly useful for events, corporate bookings, or large family gatherings. Here's how to use the group check-in page:

Steps to Check-In a Group​

  1. Navigate to the Group Check-In Page

    • Go to the main menu and select the "Group Check-In" option.

  2. Enter Reservation Details

    • Arrival Date: Enter the arrival date for the group. Use the format mm/dd/yyyy.
    • Departure Date: Enter the departure date for the group. Use the format mm/dd/yyyy.
    • Nights: The system will automatically calculate the number of nights based on the arrival and departure dates.
    • Reservation Type: Select the type of reservation (e.g., guaranteed, tentative).
    • Type of Guest: Choose the type of guest (e.g., regular, VIP).

  3. Enter Group Information

    • Group: Enter the name of the group.
    • Company: If applicable, enter the company name.
    • Travel Agent: If applicable, enter the travel agent's name.
    • Channel: Select the booking channel (e.g., online, walk-in).

  4. Specify Purpose and Source

    • Purpose of Stay: Enter the purpose of the group's stay.
    • Industry: Select the industry if applicable.
    • Source: Select the source of the booking.

  5. Add Rooms and Guests

    • Click on the "+ Add Room" button to assign rooms to the group.
    • Click on the "+ Add Guest" button to add individual guests to the reservation.

  6. Upload Documents

    • If required, upload any registration documents by clicking on the "Choose File" button.

  7. Review and Confirm

    • Double-check all the entered information for accuracy.
    • Confirm the check-in by clicking the "Check-In" button.

Additional Features​

  • Room Category: Select the category of rooms being booked.
  • Adults and Infants: Specify the number of adults and infants in the group.
  • Rate Code: Enter the rate code if applicable.
  • Discounts: Apply any discounts by entering the discount code and amount.
  • Total Rate and Discounts: The system will display the total rate and any applicable discounts.

By following these steps, you can ensure a smooth and efficient check-in process for group reservations, enhancing the overall experience for your guests.

HEMS Registration

View Group Check-In

The "View Group" feature allows you to review and manage the details of group reservations. This guide will help you understand how to use this feature effectively.

Steps to View Group Reservations​

  1. Navigate to the View Group Page

    • Go to the main menu and select the "View Group" option.

  2. Review Group Reservation Records

    • The records will be displayed in a table format with the following columns:
      • S/N: Serial number of the record.
      • Action: Actions you can take on the record (e.g., edit, delete).
      • Rooms: Number of rooms booked for the group.
      • Guest: Number of guests in the group.
      • No. of Nights: Total number of nights for the stay.
      • Total Rate: Total cost of the reservation.
      • Reservation Type: Type of reservation (e.g., guaranteed, tentative).
      • Arrival Date: Date of arrival.
      • Departure Date: Date of departure.
      • Billing Info: Billing information for the reservation.
      • Payment Method: Method used for payment.

  3. No Records Retrieved

    • If no records match the search criteria, a message saying "No Records Retrieved" will be displayed.

Additional Features​

  • Filter Options: Use the date fields or other criteria to filter group reservations.
  • Action Buttons: Use the action buttons to edit or delete existing reservations.
  • Detailed View: Click on a record to view more detailed information about the group's stay.

By following these steps, you can efficiently manage and review group reservations, ensuring a smooth operation at your hotel.