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Direct Check-In

HEMS - Hotel Manager

HEMS Registration

Check-In Process​

The check-in process is a crucial part of managing guest entries in a hotel. This guide will walk you through the steps involved in checking in a guest using our hotel management software.

Steps to Check-In a Guest​

  1. Navigate to the Check-In Page

    • Go to the main menu and select the "Check-In" option.

  2. Enter Guest Information

    • Fill in the required fields such as:
      • Event ID: Unique identifier for the guest's reservation.
      • Name: Full name of the guest.
      • Email: Guest's email address for communication.
      • Company: If applicable, the company the guest is associated with.
      • Type of Guest: Specify whether the guest is a regular, VIP, or other types.

  3. Add Room Details

    • Click on the "Add Room" button to assign a room to the guest.
    • Select the room type and number from the available options.

  4. Add New Guest (if applicable)

    • If the guest is not already in the system, click on "Add New Guest" to input their details.

  5. Review and Confirm

    • Double-check all the entered information for accuracy.
    • Confirm the check-in by clicking the "Check-In" button.

  6. Issue Key/Access Card

    • Provide the guest with their room key or access card.

  7. Finalize Check-In

    • Ensure all details are saved and the guest is successfully checked in.

Additional Features​

  • View Check-In: Allows you to view the details of guests who have already checked in.
  • Reservation Details: Access and manage reservation details, including dates and room preferences.
  • Guest Management: Manage guest profiles, including personal information and stay history.

By following these steps, you can ensure a smooth and efficient check-in process for your guests, enhancing their overall experience at your hotel.

HEMS Registration

View Check-In

The "View Check-In" feature allows hotel staff to review and manage the details of guests who have checked in. This guide will help you understand how to use this feature effectively.

Steps to View Check-In Records​

  1. Navigate to the View Check-In Page

    • Go to the main menu and select the "View Check-In" option.

  2. Set the Date Range

    • Use the "Arrival Date From" and "To" fields to specify the date range for the check-in records you want to view.
    • Example: Enter 09/01/2024 in both fields to view check-ins for that specific date.

  3. Submit the Search

    • Click the "Submit" button to retrieve the check-in records for the specified date range.

  4. Review the Check-In Records

    • The results will be displayed in a table format with the following columns:
      • #: Serial number of the record.
      • Action: Actions you can take on the record (e.g., edit, delete).
      • Room: Room number assigned to the guest.
      • Guest: Name of the guest.
      • # of Nights: Number of nights the guest is staying.
      • Total Charge: Total charge for the stay.
      • Reservation Type: Type of reservation (e.g., guaranteed, tentative).
      • Arrival Date: Date of arrival.
      • Departure Date: Date of departure.
      • Billing Payment Method: Method of payment used for billing.

  5. No Records Retrieved

    • If no records match the search criteria, a message saying "No Records Retrieved" will be displayed.

Additional Features​

  • Filter Options: You can refine your search by adjusting the date range or other criteria.
  • Action Buttons: Use the action buttons to edit or delete check-in records as needed.
  • Detailed View: Click on a record to view more detailed information about the guest's stay.

By following these steps, you can efficiently manage and review guest check-in records, ensuring a smooth operation at your hotel.