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Reversals

HEMS - Hotel Manager

HEMS Registration

Reverse Payment Page

The Reverse Payment Page allows users to reverse previously processed payments. This feature is crucial for correcting errors or handling refunds. However, it is important to note that reversing a payment is a permanent action and cannot be undone.

Features​

  • Warning Note: A prominent warning message alerts users that continuing with the reversal will permanently erase the reversed transaction.
  • Tabs:
    • Reverse Payment: Selected by default, this tab allows users to reverse payments.
    • Reverse Receive Purchases: This tab allows users to reverse received purchases.
  • Payment Reference: Enter the reference number of the payment you wish to reverse.
  • Submit Button: Click to submit the reversal request.

How to Use​

  1. Read the Warning Note: Carefully read the warning message to understand the implications of reversing a payment.
  2. Select the Appropriate Tab: Ensure that the 'Reverse Payment' tab is selected.
  3. Enter Payment Reference: Type the reference number of the payment you want to reverse in the 'Payment Reference' field.
  4. Submit the Reversal: Click the 'Submit' button to process the reversal. Remember, this action is permanent and cannot be undone.

Example​

Here's an example of how the Reverse Payment Page might look when filled out:

  • Payment Reference: 123456789

By following these steps, users can efficiently reverse payments within the hotel management system. Always double-check the payment reference and ensure that the reversal is necessary before proceeding.

HEMS Registration

Reverse Received Payment

The Reverse Received Payment feature allows users to reverse a previously received payment. This can be useful in cases where a payment was received in error or needs to be corrected.

Features​

1. Receipt Reference​

  • Enter Reference: Input the reference number of the payment you wish to reverse.
  • Submit: Click the "Submit" button to process the reversal.

How to Use​

  1. Accessing Reverse Receive Payment:

    • Navigate to the financial transactions section of the application.
    • Select the "Reverse Receive Payment" tab.

  2. Reversing a Payment:

    • In the "Receipt Reference" section, enter the reference number of the payment you want to reverse.
    • Click the "Submit" button to initiate the reversal process.

Tips​

  • Ensure you have the correct reference number before submitting to avoid errors.
  • Double-check the payment details to confirm that the reversal is necessary.

Troubleshooting​

  • If you encounter any issues while reversing a payment, please contact support at support@example.com.

FAQs​

  • What happens after I reverse a payment?

    • The payment will be marked as reversed, and the corresponding amount will be adjusted in the system.

  • Can I reverse a payment multiple times?

    • No, a payment can only be reversed once. If further adjustments are needed, please contact support.

  • How do I find the reference number for a payment?

    • The reference number can be found in the payment confirmation email or in the payment history section of your account.

For more detailed instructions, please refer to the User Guide or contact our support team.